SHIPPING POLICY
This policy is applicable to Only for Domestic (Australia) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
SHIPPING COSTS
Australia Post Express we do not charge anything for shipping whether the product is shipped in Australia (Free Shipping).
We also provide Quick & VIP Service Express Delivery only charge (AUD $15).
HANDLING, TRANSIT & ORDER CUT OFF TIME
| All Order Handling time is 1–2 Business Day (Monday to Sunday). |
| Australia Post Express shipments are in Transit for 2–8 Business Day (Monday to Sunday). |
| Express Delivery shipments are in Transit for 1–4 Business Day (Monday to Sunday). |
Order Cut-off time will be 08:00 PM Australia/Melbourne (UTC+10).
Change of Address
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@pattanaustraliaofficial.com.au
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
We will provide you with a unique Order ID and listing of the item(s) you have ordered in this mail.
WHAT SHOULD I DO IF I DON'T RECEIVE CONFIRMATION?
We always recommend you check your email's SPAM/JUNK folder if you have not received an order confirmation from us.
If you want to return your product, please visit our Return Policy.
Business Address: 4/118 Grant Street, Sebastopol Victoria 3356, Australia
Email: info@pattanaustraliaofficial.com.au
Phone: +61450000845
Support: Monday - Sunday (9am - 8pm UTC+10)