Last updated: 19 January 2026

This Privacy Policy describes how Pattan Australia (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Contact Details

• Business Name: Pattan Australia (ABN 73 682 553 911)

• Business Address: 7 Liberator Drive, Mitchell Park VIC 3355, Australia

• Email: Info@pattanaustraliaofficial.com.au

• Phone: +61 450 000 845

• Support hours: Monday–Sunday (9 am – 8 pm UTC+10)

2. Personal Information We Collect

When you visit our site, we collect certain information to provide and improve our services. We categorise this information as follows:

Device Information

• Purpose: To load the site accurately and perform analytics to optimise our platform.

• Data collected: IP address, browser version, time zone, cookie information, referring URLs, and how you interact with our site.

• Method: Collected automatically via cookies, log files, tags or pixels.

Order Information

• Purpose: To fulfil orders, process payments, arrange shipping, provide invoices/confirmation, communicate with you, screen for fraud, and provide marketing communications according to your preferences.

• Data collected: Name, billing and shipping addresses, payment information (including credit‑card numbers or other payment identifiers), email address, and phone number.

• Method: Collected directly from you when you place an order or attempt to make a purchase.

Customer Support Information

• Purpose: To provide customer support and address your enquiries or complaints.

• Data collected: Name, contact details, order history, and the content of your communications with us.

• Method: Collected directly from you when you contact us.

We may also collect additional information if you provide it voluntarily in communications or feedback.

3. How We Use Personal Information

We use your personal information to provide our services, which includes:

• Offering products for sale, processing payments, and arranging shipping and fulfilment of your orders.

• Communicating with you about your account, orders, product updates and promotional offers (with your consent).

• Screening orders for potential risk or fraud.

• Analysing website usage to improve our products, services, and user experience.

• Complying with legal obligations, such as tax and accounting requirements.

4. Sharing Personal Information

We share your personal information with third‑party service providers to help us deliver our services. For example:

• eCommerce platform: We use Shopify to power our online store. You can read more about how Shopify uses your personal information on their website.

• Payment processors and delivery partners: We share order information with payment gateways and logistics providers to process transactions and ship products.

• Advertising partners: With your consent, we may share usage and purchase information to deliver personalised advertising across other websites or social networks.

We may also disclose personal information to comply with laws and regulations, respond to lawful requests for information we receive, or protect our rights.

5. Behavioural Advertising

As described above, we may use your personal information to provide targeted advertisements or marketing communications. You can opt out of targeted advertising by:

• Adjusting your cookie preferences in your browser.

• Visiting advertising opt‑out pages such as the Digital Advertising Alliance’s opt‑out portal.

6. Cookies

We use cookies and similar technologies to recognise your browser, remember your preferences, and understand how you interact with our site. Most browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Note that some site features may not function properly without cookies.

7. Data Retention

We will retain your personal information for our records as long as necessary to fulfil the purposes described in this policy, unless and until you ask us to erase it or we are legally required to delete it.

8. Your Rights

Depending on where you reside, you may have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your personal information.

• Object to or restrict certain processing of your data.

• Receive a copy of your personal information in a portable format.
  If you would like to exercise these rights, please contact us at the email address above.

9. Minors

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete it.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our site with an updated “Last updated” date.

11. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at Info@pattanaustraliaofficial.com.au, by telephone at +61 450 000 845, or by mail using the address provided above.